Our global Network Management service is based out of our Network Operations Centre, (NOC) in Wokingham, Berkshire, 30 miles west of London, at the centre of the UK’s IT, telecoms and high tech heartland.

The centre operates on a 24x7 basis for 365 days per year and employs skilled and certified engineers, with access to 2nd and 3rd level technical specialists sharing the same facility.

Using industry-leading network monitoring technology and fault management tools the NOC provides you with real-time fault management, comprising procedural diagnosis, invocation of remedial action and ongoing status reporting for SNMP-enabled network devices and attached communications links.

• Typical examples of equipment that can be monitored comprise:
• SNMP-enabled routers
• WAN/LAN interfaces on an SNMP-enabled router
• SNMP-enabled Ethernet switches
• SNMP-enabled hosts (COMMPETE can monitor for up/down status and availability of Windows, UNIX, Novell)

It is also possible to monitor that common applications such as WWW, Telnet, FTP, etc. are running on a server, although validating content integrity is not technically possible.

These services can be enhanced by reporting tailored to your own organization’s needs, such as ticket activity, network availability, etc. against defined Service Levels.

This supports and facilitates Problem Management and Vendor Relationship Management of your equipment suppliers, carriers and other third parties impacting your networks.