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Installation overview
Our installation offering enables you to define the precise
scope of service that you require, whether it relates to a single
location or a global roll-out. Whilst the majority of customers
choose to outsource the entire installation activity to us,
should you wish to undertake particular elements using your
in-house resource, we are happy to work with your team in undertaking
the remaining activities.
Installations can be undertaken during prime time and/or outside
of business hours.
Installation service elements
The following represent the typical high-level core activities
we provide within a full installation service:
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Programme planning and co-ordination with your
representatives and all relevant third parties
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De-box, inspection and registration
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Pre-staging and configuration against documented
Statement of Work
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Distribution of equipment to site to programme
timelines
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On-site installation and commissioning of hardware
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Attachment of physical interfaces
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Validation of network interfaces
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Unit-level power-up and functionality check
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Hardware availability testing
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Hand-over to your representatives for validation
and acceptance
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Acceptance sign-off
Remote installation support
Should you choose to undertake all physical installation activity
using in-house resources, we are able to minimise your business
risk by providing you with remote installation support.
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Identification of a single IP address for a
single protocol
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Remote configuration download, allowing a ping
test to the network
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Remote assistance to help identify root-cause
of any problem
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