Global on-site coverage
To complement our centrally based NOC support services in those
situations where on-site intervention is required to resolve
your problem, we have an extensive network of field-based engineers.
With more than 40 fully trained and experienced field engineers
in the UK alone and further field engineering resources sited
in major business regions of most countries across mainland
Europe and the Middle East, you have a truly EMEA wide on-site
capability at your disposal.
Should your support requirement include field-based services
in APAC or the Americas, we are able to provide these through
our active and proven partner alliances in those regions.
Proven operational processes
As you would expect from a services provider at the forefront
of the industry, the field maintenance activity is driven by
a framework of defined processes conforming to the ISO 9001
quality standard. Management responsibilities for resolution
of a customer’s problem are clearly defined and understood,
as are management and technical escalation paths, including
ongoing communication with the customer.
These rigorous processes are designed to be flexible however,
to enable us to address customer-specific requirements. This
ensures that your staff are not required to adopt or adapt any
change in their in-house procedures, providing ease of service
Service levels to reflect business criticality
You can specify appropriate service levels to equipment or
networks based on the criticality that an outage of that network
represents to your business’s operation. In this way,
the value of your support investment is maximised as you could
specify an 8hr x 5day, next business day fix agreement on a
minor system, allowing a greater proportion of your investment
to be apportioned to 24hr x 7 day, 4 hour fix agreement for
mission critical elements.
Your assigned COMMPETE Account Manager will work closely with
you to determine the most cost-effective service level profiles
for your business and to ensure that the levels provided continue
to meet your needs.
Spare parts and logistics
Critical for the successful delivery of field based services
is the availability of high quality spares in a suitable timeframe.
We source all new spare parts through official channels and
recover existing parts through manufacturer approved repairers.
To ensure optimum spares availability, we work with our clients
to establish any on-site stockholding along with stock and replenishment
levels across country and region of our global logistics network.