With the speed and complexity of today's businesses, organisations often need to deploy hardware, software and upgrades as well as deliver user training across a large number of locations in a short period of time. The pressures that this puts on the business is considerable. With Commpete's experience in deploying a full range of services over wide geographies our clients can ensure their programme is effectively rolled out at the same time staying focused on their core business.
Many technology service companies offer engineering services simply as an add-on to the hardware they sell. Commpete was formed with the sole aim of building a technology driven company concentrating on providing top quality engineering services without the distraction of selling product.
Summary of services
Commpete has a team of 9 scheduling administrators tasked with effectively resourcing diaries for over 50 field engineers in accordance with client requirements within fully measurable Service Level Agreements. Each of the field engineers work from home base and have been recruited in strategic geographical areas.
Field engineer skill sets cover PC, Local Area Network (LAN), Wide Area Network (WAN), voice, video and wireless across all the main manufacturers, are all of a graduate level and regularly trained on new technologies.
A great deal of the deployment is application specific to fulfil particular client requirements. Team leaders are provided free of charge for training and are subsequently tasked with migrating that knowledge to sufficient numbers of field engineering staff to fulfil the time and location requirements of the project. All field engineering staff are recruited with first class customer facing skills enabling them to effectively deliver training to the client's customer staff on the functionality of the application deployed. This avoids the expense and delay of two visits, one by an engineer and the second by a trainer.
Ongoing deployment work is generally delivered against a 10 day Service Level Agreement, while project activity is organised by pre-determined programme in accordance with client requirement.
Typical deployment work undertaken encompassing deployment and installation, onsite and telephone user training, maintenance support, technical helpdesk:
- BACS payment applications - High Street Banks and Financial Institutions
- Routers - ISP's, Integrators, Retailers
- PC's and Servers – Corporate organisations, Schools and Colleges
- EPoS Systems – Retailers, Pub chains
- Digital image handling software and hardware – Retailers, OEM and application providers.
- Wireless Networks - WISP's, Integrators
- PC deployment – Integrators, schools IT providers
Of the order:
- HSBC Bank – 25,000 BACS installs and user training over the last 4 years to 99.99% SLA adherence
- Honda UK – parts ordering application and user training to 600 independent dealers in 3 weeks
- Nat West Bank – 2000 software upgrades in 5 months
- Bowie Castlebank Group – 600 digital image kiosks in 16 weeks
- Telindus – Router deployment to retailer chain – 800 in 3 months
